Engineering Manager, Cloud Support Platform

Google Cloud’s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren’t just building technology; you’re shaping the frontier of enterprise and driving the evolution of advanced models.

This is a unique opportunity to have a large impact driving Cloud’s growth and impact the customer and internal agent experience through multiple initiatives. Initiatives not only allows you to help shape the outlook and roadmap of the Cloud Support Platform and its implementation in phases, but also allows you to collaborate with many Cloud Product and Business teams and provide a unique opportunity to learn about multiple products and business processes across major Cloud product areas.

As Engineering Manager, you will be passionate about helping customer be successful in their Cloud journey and accelerate Google Cloud's growth through building solutions/systems. Cloud Support Platform (CSP) is working initiatives to contribute to the growth for Google Cloud. These initiatives range helping customers get better support to driving Cloud's adoption. This role will require involvement in shaping product outlook and delivering these initiatives by partnering with product and other engineering teams.

US: $207000 - $300000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

• Lead the CSP technical outlook, roadmap, and resilient architecture, directly influencing the broader Google Cloud strategy.
• Partner with business stakeholders to balance technology investments across agent workflows, automation, and incident management.
• Direct end-to-end software development, driving robust design, operations, and impactful, high-quality product launches.
• Build and mentor a high-performing engineering organization through effective coaching, strategies, and succession planning.
• Partner with product manager, program management, and peer teams to resolve complex issues efficiently and deliver an innovative customer experience.

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in software development.
• Experience in technical leadership, leading project teams, and setting technical direction.
• Experience in people management.

• Master's degree or PhD in related field.
• 3 years of experience in direct technical leadership and people management.
• Experience in software development using one or more general-purpose programming languages (e.g., C/C++, Java, Go).