Benefits
- Equity
- Visa sponsorship
Skills
Full job description
Description
About the Role
Own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You will connect customer teams with product, turning business needs into effective agent experiences and helping establish the practices for a growing function.
What You'll Do
Manage customer relationships end to end, learning their business needs and scoping and deploying AI voice agents.
Optimize agents over time and identify opportunities to expand into additional use cases.
Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
Investigate agent behavior on individual calls, adjust conversation flows, and address compliance requirements.
Partner with product teams to turn customer feedback and unmet needs into product capabilities.
Develop playbooks and operating standards for the Forward Deployed Product Manager function.
Location
On-site in San Francisco, California.
Requirements
What We're Looking For
At least 5 years of product management experience, with meaningful direct customer-facing responsibility.
Experience in a startup environment, ideally in B2B SaaS or a regulated sector such as lending, financial services, or healthcare.
Product management, computer science, or data science background, or comparable technical product depth and intuition.
Comfort with customer meetings, ambiguity, and end-to-end ownership in a fast-moving environment.
Strong data intuition, including the ability to interpret metrics, assess ROI, and draw actionable conclusions.
Ability to understand AI agent behavior and perform basic debugging; familiarity with tools such as Cursor, Claude Code, ChatGPT, and SQL is relevant.
Benefits
Compensation & Benefits
Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.
Opens True Talent Solutions Partners’s own application page in a new tab.