IT Program Manager

** Please note: This position is based on Oahu, Hawaii, and candidates must be located in or willing to relocate to Oahu. **

Summary / Objective:
The IT Program Manager provides leadership for health information technology assessment, planning, and implementation activities supporting the Hawaii Rural Health Transformation Program. The position is responsible for overseeing practice readiness assessments, evaluating technology capabilities across participating provider organizations, identifying gaps in interoperability and data exchange, coordinating implementation activities, and supporting deployment of digital health initiatives.

The IT Program Manager serves as the primary liaison between participating healthcare organizations, vendors, technology partners, and PSW leadership to ensure successful implementation of technology solutions supporting value-based care, population health management, clinical integration, quality improvement, care coordination, and alternative payment models.

Essential Functions:
• Lead all IT and digital health readiness assessments.
• Evaluate EHR, HIE, analytics, population health, and care management capabilities.
• Develop technology maturity and readiness scoring frameworks.
• Coordinate implementation plans across provider organizations.
• Identify interoperability gaps and remediation strategies.
• Support APC/APCM reporting requirements.
• Oversee vendors, consultants, and implementation partners.
• Report program status to VP and Director of Practice Transformation.
• Manage implementation timelines, risks, issues, and dependencies.
• Support provider onboarding and technology optimization.

Knowledge/Skills/Abilities:
• Proactive team player, strong follow-through, quick decision-making abilities and ability to problem solve.
• Interpersonal skills, with the ability to build strong relationships at all levels.
• Strong communication skills (oral, written, presentation) with both external and internal customers.
• Strong organizational, time management and prioritization skills.
• Self-starter. Ability to prioritize given changing conditions and keep to projected schedules
• Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
• Set a positive example by displaying a pleasant, approachable demeanor and remaining friendly and courteous at all times.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook) including being able to effectively maintain written and computer records in accordance with regulatory agencies.

Required Qualifications:
• Bachelor's degree in Information Systems, Health Informatics, Engineering, Healthcare Administration, or related field.
• 7+ years healthcare IT experience.
• Experience with Epic, Athena, eClinicalWorks, NextGen, Greenway, or similar ambulatory EHRs.
• Experience with HIE, interoperability, HL7, FHIR, and healthcare data exchange.
• PMP preferred.
• Experience supporting CINs, ACOs, MSOs, IPAs, Medicare Advantage, MSSP, or value-based care programs.

Preferred Education and/or Work Experience:
• Master's degree in Health Informatics, Information Systems, Healthcare Administration, Public Health, Business Administration, or related field.
• Clinical background (RN, PharmD, PA, etc.) combined with IT experience preferred.
• Formal project management training preferred.

Required Certificates, Licenses and Registrations:
• Valid driver’s license

Program Funding and Employment Notice:
This position supports Physicians of Southwest Washington's Hawaii Rural Health Transformation Program and related healthcare transformation initiatives. The position is funded through one or more state contracts, grants, and other program funding sources. While the organization currently anticipates a multi-year initiative, continued employment is contingent upon the availability of funding, continuation of contractual agreements, successful program performance, regulatory approvals, and ongoing business needs. Nothing in this job description, recruitment process, offer of employment, or subsequent employment relationship shall be construed as a guarantee of employment for any specific duration. Physicians of Southwest Washington reserves the right to modify program structure, organizational assignments, position responsibilities, staffing levels, and employment status if funding, contractual requirements, operational priorities, or business needs change.

*PSW does not typically hire at the top of the pay range *