Senior Implementation Project Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Implementation Project Manager based in the United States.

The Senior Implementation Project Manager will oversee end-to-end software implementation projects, ensuring successful delivery from initial planning through final closure. This role combines strategic coordination, customer relationship management, and hands-on project execution within a fast-paced SaaS environment. You will work closely with customers, application consultants, technical specialists, and cross-functional teams to align resources, manage priorities, and keep projects on schedule. A key part of the position involves setting clear expectations, resolving challenges, and ensuring that every implementation meets customer needs and established delivery standards. The ideal candidate is an organized, proactive leader who can manage multiple initiatives while building strong relationships and driving projects toward measurable outcomes. This is a remote opportunity within the United States, with occasional travel potentially required.

• Coordinate, plan, and schedule project activities, ensuring the appropriate resources are assigned to each implementation.

• Lead software implementation projects from initiation through completion, keeping delivery aligned with agreed timelines and project requirements.

• Establish clear expectations, responsibilities, and accountability with internal teams and external customers.

• Prioritize, monitor, and regularly update project tasks to maintain progress and address changing needs.

• Collaborate with cross-functional departments to ensure customer requirements are understood, resources are aligned, and milestones are achieved.

• Track implementation progress, document project activities, and finalize projects in accordance with established processes.

• Serve as a key point of contact for customers, responding to project-related questions and ensuring timely, reliable communication.

• Provide leadership, direction, and consistent updates to technical resources, including application consultants and technical consultants.

• Identify potential delays or delivery challenges, resolve issues proactively, and escalate matters when necessary.

• Use project management tools such as TaskRay, Microsoft Excel, Microsoft Project, or similar applications to organize and track implementation activities.

• Participate in ongoing training and professional development to strengthen project management capabilities and product knowledge.

• At least 7 years of successful project management experience within the SaaS software industry.

• PMP certification is preferred.

• Knowledge of business application processes, ERP software, and accounting practices is an advantage.

• Experience with Salesforce is preferred.

• Strong project planning, organization, prioritization, and task management skills.

• Excellent verbal and written communication abilities, with confidence engaging customers and internal stakeholders through phone and email.

• Strong analytical thinking and problem-solving skills, with the ability to assess challenges and identify practical solutions.

• Detail-oriented, proactive, and comfortable taking ownership of multiple projects simultaneously.

• Ability to lead and coordinate technical resources while maintaining clear expectations and accountability.

• Comfortable using standard office applications and project management software.

• Ability to work independently, seek out information, and act with urgency in a fast-paced, collaborative environment.

• Strong relationship-building skills and the ability to balance execution, influence, collaboration, and strategic thinking.

• Eligibility to work in the United States without sponsorship.

• Willingness to travel occasionally to the corporate headquarters in Denver, Colorado, or other office locations across North America, as required.

• Target annual base salary of $110,000–$125,000 USD in most US locations.

• Final compensation based on location, local market conditions, experience, and professional expertise.

• Flexible work arrangements, with the option to work remotely, in-office, or in a hybrid setup within the country of employment.

• Comprehensive health and wellness benefits available from the first day of employment.

• Annual wellness stipend.

• 401(k) retirement plan with up to a 4% employer match and immediate vesting.

• Flexible and generous flexible time off (FTO).

• Employee Stock Purchase Program.

• Ongoing investment in professional development and career growth.

• Opportunity to work with a geographically distributed team across multiple countries.

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