Build and run the customer operation that takes Harper from thousands of small businesses to millions, with agents doing most of the work and people doing the work only people can.
Build the Atlanta office into a customer operations team that keeps small businesses covered, and run it without needing San Francisco in the room.
Harper · 10d ago
This role is the second set of hands and the second brain in the Office of the Chief of Staff: the person who brings structure to the chaos and gets the right people organized around what matters most.
Own a book of small businesses after they buy, keep them covered as they grow, and run the whole book with agents. A small business buys a policy and keeps moving. It hires its first employee, adds a truck, wins a contract that requires workers’ comp, opens a second location.
San Francisco, USA