Set the technical vision and team strategy for the PLP group and communicate that downwards, with peers, and upwards with ELT. Coach and guide an organization of managers and engineers in their people and technical development.
Own short- and long-range forecasting and capacity planning across channels, queues, languages, and lines of business. Lock and deliver rolling billable hour forecasts to our partners, so they can staff accurately and we can hold them accountable to the plan.
Design, develop, deploy, monitor, operate and maintain existing or new elements of our systems and infrastructure. Collaborate with engineers and partners in science & product to drive projects from inception, specification, execution, to launch.
Partner with Engineers, Product Managers, and Business Partners to frame problems, both mathematically and within the business context. Perform exploratory data analysis to gain a deeper understanding of the problem.
Build and optimize AI agents that handle customer support interactions across chat and voice channels. Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors.
Develop and maintain reliable mobile infrastructure, including networking, architecture, and UI frameworks ( Lyft Product Language and DeclarativeUI library), to enable Lyft iOS engineers to deliver high-quality mobile experiences.
Build and optimize AI agents that handle customer support interactions across chat and voice channels. Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors.
This role brings together commercial strategy, business intelligence, demand planning, and bid management in one function.
Lead C Suite level conversations to increase revenue and grow strategic partnerships. Demonstrate in-depth insights of the sales process and product combination. Lead account planning process that aligns brand and Lyft’s resources to maximize opportunities.
Responsible for generating and customizing reports summarizing business and financial data. Maintain and update business intelligence tools, databases, dashboards, systems and other methods to capture, analyze, and estimate customer business requirements.
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Toronto, Canada
Seattle, USA