Our sales engineers now sell three things. We're also selling something that isn't on a pricing page.
Product work at Prefect currently lives inside our engineering organization and engineers carry real product ownership.
We sell two products with two funnels that behave nothing alike.
In August, Dagster and Prefect became one company. Behind the scenes, that left us with two of nearly everything: two SOC 2 programs, two ways of managing laptops, overlapping tools and accounts, and a long list of tools that each need one clear owner.
Developer Success is the technical support function for Prefect's customers across the Prefect and Dagster product lines. Its mission is to resolve customer technical issues with the least possible customer effort, and to prevent those issues from recurring.