Account Manager

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Account Manager is the primary post-sales partner for clients and agencies, responsible for turning closed deals into high-performing, long-term partnerships. This role owns campaign execution, technical onboarding, continuous optimization, custom reporting, billing and identifying organic upsell and renewal opportunities.

You Will:

Post-Sale Onboarding & Launch:

• Lead client kick-off calls and gather creative assets.
• Set up campaigns in Roblox's ad management systems and ensure seamless launch workflows.

Campaign Management & Optimization:

• Monitor daily campaign pacing and target performance metrics (e.g., VCR, engagement, ROI, CTR).
• Execute real-time optimizations so campaigns meet or exceed client KPIs.

Client Relationship Management:

• Serve as the day-to-day point of contact for agency media planners, buyers, and brand managers.
• Deliver high-touch customer support throughout the campaign lifecycle, including proactive campaign updates.

Data & Performance Insights:

• Synthesize performance data into insights and mid-campaign performance checks.
• Build post-campaign wrap-up presentations (QBRs/PCRs).

Upsells & Renewals:

• Identify campaign performance wins to pitch mid-flight upsells and incremental budget allocations.
• Prepare renewal proposals with the Sales Lead and present them to the client.

Cross-Functional Operations:

• Partner with Ad Ops, Sales, Billing, Product, Policy, Measurement, and Trust & Safety to resolve technical issues and manage policy compliance.
• Capture relevant client feedback and ensure clean invoicing.

You Have:

• 6-8 years of experience in account management, client success, ad operations, or campaign management in digital advertising or media.
• Experience managing live campaigns, including pacing, optimization, and performance against KPIs such as VCR, engagement, CTR, and ROI.
• Familiarity with digital ad platforms and campaign setup, tracking, and reporting tools.
• Ability to turn performance data into clear insights and client-ready presentations such as QBRs or post-campaign reports.
• Strong relationship management skills with agency media planners, buyers, and brand managers.
• Experience identifying upsell and renewal opportunities and partnering with Sales to close them.
• Excellent organizational skills and attention to detail, with the ability to manage multiple campaigns at once.
• Strong communication skills; able to work with Ad Ops, Billing, Product, Policy, and Measurement partners.

You May Also Have:

• Bachelor's degree in a related field (e.g., Marketing, Business, Data Analytics).
• Experience in the media or advertising industry.
• Basic SQL or experience working with data platforms.