Automotive Sales Manager

ABOUT RACCAR AUTOMOTIVE

At RACCAR Automotive, we are committed to creating an exceptional experience for both our customers and our employees. Our team members play an important role in the success of our dealerships by providing quality service, demonstrating professionalism, and working together to support our customers and one another.

Working with RACCAR Automotive means being part of a team that values integrity, accountability, teamwork, customer service, safety, and continuous improvement. We encourage employees to take pride in their work, communicate openly, support their teammates, and look for opportunities to grow professionally.

POSITION SUMMARY

Subaru Superstore of Chandler, a proud member of RACCAR Automotive, is seeking an experienced, results-driven Automotive Sales Manager to lead our sales team and drive continued dealership success.

The ideal candidate is a motivated automotive sales professional with proven leadership abilities, strong business judgment, excellent communication skills, and a passion for creating exceptional customer experience.

The Sales Manager will oversee daily sales operations, coach and develop sales professionals, maximize dealership profitability, and ensure sales processes align with RACCAR Automotive's operational standards and Subaru's customer-focused brand values.

We are looking for a hands-on leader who leads by example, builds a positive team culture, and consistently delivers measurable results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Oversee daily sales operations to ensure departmental sales goals, profitability objectives, and customer satisfaction standards are consistently achieved.

· Lead, coach, motivate, and develop sales professionals to maximize individual and team performance.

· Establish and monitor monthly sales goals, performance expectations, and productivity standards.

· Assist sales consultants with customer negotiations, deal structuring, and closing vehicle sales.

· Manage new and pre-owned vehicle sales activities to maximize sales opportunities and dealership profitability.

· Monitor customer traffic, incoming leads, appointment activity, and sales conversion rates.

· Ensure proper use of dealership CRM systems to track customer interactions, sales opportunities, and follow-up activities.

· Review sales reports, inventory levels, gross profit margins, and departmental performance to identify opportunities for improvement.

· Conduct regular sales meetings, training sessions, and individual coaching discussions.

· Assist with recruiting, interviewing, onboarding, and training new sales professionals.

· Promote a positive team culture centered on accountability, teamwork, professionalism, and employee development.

· Handle customer concerns and escalations professionally while maintaining high Customer Satisfaction Index (CSI) standards.

· Collaborate with Finance & Insurance (F&I), service, and other dealership departments to ensure a seamless customer purchasing experience.

· Work closely with the General Manager to implement sales strategies, improve operational efficiency, and achieve business objectives.

· Support inventory management, vehicle pricing strategies, merchandising, and aging inventory initiatives.

· Ensure all sales transactions, customer documentation, and dealership procedures comply with company policies and applicable regulations.

· Monitor employee performance, provide constructive feedback, and address performance concerns as needed.

· Maintain knowledge of Subaru vehicles, manufacturer programs, incentives, and current automotive industry trends.

· Promote customer retention, repeat business, and referral opportunities through outstanding service and relationship management.

· Perform additional duties as assigned by dealership leadership.

QUALIFICATIONS

• Minimum of 3 years of automotive dealership sales experience required.
• Previous automotive sales management or supervisory experience strongly preferred.
• Proven track record of meeting or exceeding automotive sales and profitability goals.
• Strong knowledge of new and pre-owned vehicle sales processes, deal structuring, and dealership operations.
• Demonstrated ability to lead, motivate, and develop a successful sales team.
• Experience with dealership CRM systems and automotive dealership management software.
• Strong communication, organizational, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• Knowledge of automotive financing processes, inventory management, and customer satisfaction standards.
• Previous Subaru or franchised dealership experience preferred.
• Experience with Reynolds & Reynolds or similar dealership management systems is a plus.
• Valid driver's license and ability to meet dealership driving eligibility requirements.
• Ability to work a flexible schedule, including evenings and weekends, based on dealership needs.

BENEFITS

· Competitive wages.

· BCBS health coverage.

· HSA

· Dental, vision, life, short-term disability, and long-term disability insurance.

· 401(k) with company match.

· Paid Time Off (PTO) and paid holidays.

· Employee discounts.

· Growth opportunities.

EQUAL EMPLOYMENT OPPORTUNITY

RACCAR Automotive is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws.