Compliance Manager

Are you ready to make a real difference in people's lives? Join The Harris Center for Mental Health and IDD as a Compliance Manager. The Compliance Programs Manager provides leadership and oversight for compliance quality assurance, client rights protection, complaint and incident monitoring, and agency-wide interpretation, translation, and linguistic competence services. The role develops and maintains systems for data collection, analysis, reporting, corrective action monitoring, policy updates, investigations, vendor and contract coordination, and staff training. The manager serves as a liaison among persons served, providers, staff, vendors, and organizational leaders to promote regulatory compliance, protect individual rights, support understandable communication, and strengthen the effectiveness of the compliance management system. The position exercises initiative and independent judgment and supervises designated staff and workflows.

Your Role in Action:

• Manages the agency’s compliance quality assurance activities, Rights Office, and linguistic competence services, including designated staff, workflows, and quality of work.
• Develops, implements, and maintains systems for collecting, validating, analyzing, and trending compliance data, including complaints, complaint calls, incident reports, critical incidents, corrective action plans, and other performance information.
• Identifies compliance and service-delivery concerns through consultation with professional and support staff, review of records and reports, monitoring of program implementation, review of complaints and incidents, and analysis of utilization, financial, and operational data.
• Conducts or coordinates client rights and compliance investigations, surveys, urgent case reviews, and follow-up activities; prepares clear reports of findings and recommendations.
• Develops and implements client rights activities and safeguards to protect the rights of individuals served, and responds to concerns from persons served and appropriate external or internal entities.
• Monitors and tracks corrective action plans, performance contract requirements, and compliance standards; communicates progress, risks, trends, and recommendations to leadership.
• Produces technical and general reports, dashboards, statistical summaries, and charts that measure performance against established indicators and support quality improvement decisions.
• Monitors regulatory changes and assists with developing, reviewing, and maintaining compliance-related policies, procedures, operational guidelines, contractual agreements, and agency communications.
• Identifies training and technical assistance needs and develops, coordinates, or delivers agency-wide education concerning compliance, quality assurance, client rights, complaints, investigations, and linguistic competence requirements.
• Manages the agency’s interpretation, translation, and linguistic competence services, including service development and integration with the agency electronic medical record, as applicable.
• Coordinates or facilitates accurate and thorough communication between persons served and service providers in a language or format that is comprehensible to the person served.
• Maintains relationships with interpretation and translation vendors and providers; coordinates contracts, service quality, billing, and related documentation.
• Extracts and evaluates relevant information from records and correspondence and serves as a liaison with providers, staff, vendors, persons served, and other parties to clarify information and resolve issues.
• Participates in the Patient Safety Committee and urgent case reviews, as assigned, and collaborates with managers and staff to ensure that compliance systems function effectively.
• Maintains confidentiality and protects private, sensitive, and work-related information associated with complaints, incidents, investigations, interpretation, translation, and compliance activities.
• Promotes ethical conduct, professionalism, customer service, teamwork, safety, cultural responsiveness, and respect for the differences of persons served and employees.
• Collaborates with the Compliance Director, in managing and maintaining PolicyStat.
• Takes on audit caseload, both internal and external, if staffing needs of the department are not met.
• Completes required education and training.
• Performs other related duties as assigned.

What qualifications you will need:

Education:

• Bachelor’s degree or equivalent in a nursing, social, behavioral or human services field, required.
• Master's degreein Counseling and Education, Clinical Mental Health, or other closely related discipline preferred.
• LPC, LCSW preferred.

Experience:

• Minimum of five (5) years of progressively responsible experience in compliance, quality assurance, client rights, regulatory oversight, healthcare operations, or a related field.
• Minimum of three (3) years of experience conducting administrative, compliance, client rights, healthcare, regulatory, or quality assurance investigations, including preparation of investigative reports and recommendations.
• Two (2) years of supervisory or leadership experience preferred.
• Demonstrated experience conducting investigations, including complaint reviews, incident investigations, client rights investigations, regulatory reviews, root cause analyses, or similar fact-finding activities, is required.
• Experience collecting, analyzing, trending, and reporting data related to compliance, complaints, incidents, corrective actions, or quality improvement initiatives.
• Experience preparing written investigative reports, findings, recommendations, and corrective action plans.
• Experience in behavioral health, intellectual and developmental disabilities services, healthcare, or human services preferred.

Other Key Qualifications:

• Must possess valid driver’s license & be insurable under Agency policy.

Knowledge, Skills & Abilities:

• State and Federal regulations related to healthcare services
• Texas Administrative Code;
• Performance Contract Investigation Principles and Reporting Requirements
• Must be able to communicate clearly and possess strong analytical skills and interact effectively at all levels within the organization.
• Must have well-developed interpersonal, organizational leadership and problem-solving skills, and be a team player with a desire to provide high level of customer service.
• Must be a leader and demonstrate interpersonal skills.
• Must have excellent written, verbal and communication skills.
• Must be able to maintain absolute confidentiality of all work-related matters.
• Experience with computer operating systems and software (e.g., MS Word, Excel, PowerPoint, Power BI, etc.)

What else you should know:

• This posting is associated with position #1
• This position will be located at 9401 Southwest Fwy. Houston, TX 77074.
• This position is also responsible for managing the advocacy for the rights of individuals served by The Harris Center for Mental Health and IDD, conducting investigations, surveys, and preparing reports on findings.

What we have to offer:

The HARRIS CENTER offers competitive salary, excellent benefits package, retirement plans with company matching, prior service credit towards generous PTO accrual, outstanding wellness programs and professional development. Employees can also take advantage of business casual dress code, corporate discounts, and gym memberships. New hire referral bonus, discounts are also available on an optional basis. These include mobile phone service, fitness centers and other wellness amenities.

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The HARRIS CENTER provided care to over 79,000 people in fiscal year 2019 and has an annual budget of over $275 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 42 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.