Director of Partner Operations, Remote (New Orleans, LA preferred)

Employment Type: Full-Time

Location: Remote (New Orleans, LA area preferred)

Travel Requirements: 25%–50% domestic travel required to manage key partner relationships and oversee on-site implementations.

We are seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of our key hospital and health system partnerships.

• Comprehensive Benefits: Medical, Dental, and Vision insurance
• Work-Life Balance: Generous Discretionary Time Off (DTO) and paid holidays
• Financial Wellness: 401(k) retirement plan
• Impact: The opportunity to be on the ground floor of a transformative healthcare model that keeps patients out of the hospital and in their homes

Health systems, payers, and provider groups partner with myLaurel to reduce avoidable utilization, lower readmission rates, accelerate throughput, and improve the patient experience - all while maintaining the highest standards of clinical quality and safety. We stand behind our outcomes by putting our fees at risk, demonstrating both accountability and confidence in the results we deliver.

Care is delivered through a physician-led model that combines virtual oversight with in-home clinicians, advanced technology, diagnostics, and therapies. For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and an average of 15 bed-days saved daily - alongside a Net Promoter Score of 97.
Recognized for innovation and industry leadership, myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. The company is headquartered in New York City.
Learn more at: mylaurelhealth.com

• Clinical Background: Active or prior experience as a Registered Nurse (RN), Paramedic, or Social Worker is strongly preferred.
• Hospital Experience: Deep, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery.
• Attention to Detail: Exceptional organizational skills and a high attention to detail in navigating complex clinical environments and implementation plans.
• Experience: 5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space.
• Education: Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field.
• Project Leadership: Proven expertise in leading and managing large-scale, complex implementation projects.
  Executive Communication: Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership.
• Travel: Ability to travel up to 25-50% to manage critical partner relationships and implementations.
• Preferred: Located in the greater New Orleans metropolitan area