Director - Quality Assurance

Overview

Westchester Jewish Community Services (WJCS) is an award-winning nonprofit human services organization founded in 1943. Today, it has grown to be the largest provider of licensed outpatient community behavioral health services and one of the largest human service agencies in Westchester County. WJCS delivers innovative programs and services and compassionate care to more than 20,000 people of all ages and backgrounds throughout the county.

We are currently seeking a full-time Director of Quality Assurance to join our team. In this role, you will be responsible for investigations, clinical compliance, implementation of quality initiatives, incident information collection and monitoring, and other duties as assigned.

The salary range for this full-time position is $110,000.

Responsibilities

As a valued member of our team, your responsibilities will include, but are not limited to:

• Investigates reportable incidents and notable occurrences within clinics, satellite programs and trauma division.
• Maintains records related to incidents; chairs required meetings as needed.
• Provides required incident information to be entered into NIMRS (OMH Incident Reporting and Management Application).
• Monitors required data metrics that are reported to regulatory bodies (i.e. OMH/OASAS/SAMHSA)
• Implements and tracks annual quality improvement initiatives.
• Identifies, implements and monitors staff trainings necessary for CCBHC licensure.
• Reviews and makes necessary changes to clinic policies and procedures.
• Investigates clinic compliance issues as assigned.
• Develops, distributes, and tabulates responses for the annual Consumer Satisfaction Surveys
• Conduct annual audit as requested.
• Completes necessary documents related to CBCHC and OMH/OASAS recertification and audit requests as needed.
• Acts as liaison with Utilization Review process.
• Attends Clinic Leadership, Clinic Transformation, compliance and other required meetings.

Requirements

We are seeking candidates who possess the following qualifications:

• Master’s Degree in Social Work or PhD in Psychology preferred
• Minimum of 5 years’ experience working in community behavioral health settings, with leadership skills preferred
• Knowledge of OMH, OASAS and SAMHSA regulations
• Ability to investigate incidents, including allegations of abuse
• Ability to communicate effectively in English, both orally and in writing.
• Ability to work closely with members of the executive staff ( i.e. CMO, CCO) and direct service staff
• Strong leadership skills
• Excellent critical thinking & writing skills
• Excellent computer skills
• Excellent knowledge of OMH, OASAS, OPWDD, SAMHSA & CCBHC regulations
• Excellent clinical and diagnostic skills

What WJCS has to offer you

In addition to meaningful work and a supportive team environment, we offer a competitive benefits package, including:

• Generous paid time off
• Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA)
• 403(b) Plan and an Agency-Paid Pension Plan
• Ongoing Professional Development and Training
• Employee Assistance Program
• Tuition, day-care, and personal emergency reimbursements
• Disability and life insurance
• Staff appreciation events and employee mental health and wellness initiatives

WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER