King of Prussia, Pennsylvania, Benefits
- Equity
Skills
Full job description
Description
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit
About Culligan
There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
The Position
Culligan Quench continues to grow through acquisition, requiring effective integration of acquired businesses while preserving customer experience, revenue retention, and operational continuity.
The M&A Project Manager coordinates assigned acquisitions from integration planning and due diligence through Day 1 readiness and post-close customer onboarding. This role maintains disciplined project plans, identifies and escalates material risks, and works with sellers and functional partners to transition customer data, contracts, billing, equipment, and service requirements into Culligan Quench operations. The Project Manager monitors customer and financial outcomes, verifies functional handoffs, and contributes to scalable integration playbooks. The role operates with autonomy on assigned workstreams, with guidance from the Director of M&A Integration and senior team members, and offers opportunity for continued professional growth.
Responsibilities
Acquisition readiness and project execution
- Develop and maintain acquisition plans, milestones, diligence logs, risk registers, and Day 1 readiness checklists for assigned transactions.
- Coordinate seller information requests, customer and contract data validation, flat-file readiness, and cross-functional dependencies.
- Identify material customer concentration, contract, equipment, service, and data risks early; communicate recommended actions and owners.
Customer experience and value protection
- Coordinate customer onboarding, seller-assisted introductions, and targeted engagement for strategic and at-risk accounts.
- Partner with Customer Care, Sales, Service, Product, Finance, IT, and Data Integration to ensure continuity of billing, service, and customer relationships.
- Monitor customer contact, First Touch, onboarding completion, NPS, churn indicators, and revenue risks; escalate exceptions promptly.
- Support differentiated customer strategies based on recurring revenue, concentration, equipment profile, and retention risk.
- Cross-functional accountability and execution
- Document named functional owners, commitments, deadlines, and acceptance criteria; follow through until handoffs are verified.
- Coordinate post-close seller obligations, open integration items, and applicable holdback or purchase-price adjustment support.
- Provide concise status reporting that distinguishes critical value-at-risk issues from routine task completion.
- Document lessons learned and contribute to reusable integration playbooks, customer use cases, and process standards.
- Identify opportunities to simplify recurring work through reporting, automation, and appropriate AI-enabled tools.
- Collaborate with senior team members and functional partners to strengthen project management, analysis, and stakeholder influence skills.
- Maintain accurate acquisition documentation and provide timely updates for deal reviews and integration governance.
- Demonstrate accountability, sound judgment, responsiveness, and a customer-first approach.
Continuous improvement and professional growth
Requirements
Qualifications
- 3–5 years of experience in project management, integration, operations, or cross-functional program execution; M&A exposure preferred.
- Ability to manage multiple projects, prioritize competing deadlines, and operate effectively in a fast-paced environment.
- Strong written and verbal communication skills, including concise issue escalation and recommendations.
- Proficiency with Microsoft Excel, Word, and PowerPoint; comfort analyzing customer and operational data.
- Experience coordinating stakeholders across Sales, Customer Care, Service, Finance, IT, or related functions.
- Strong attention to detail, analytical problem solving, ownership, and willingness to learn.
- Experience with Salesforce, Power BI, Monday.com, or similar project/reporting tools is a plus.
- Bachelor’s degree preferred; willingness to travel as acquisition needs require.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Opens quenchwater’s own application page in a new tab.
