3 open $100k+ jobs
Take ownership of the IAM service. Work across service leadership, governance, stakeholder management and continuous improvement. Lead IAM service design and the target operating model. Lead transition, knowledge transfer and shadowing. Manage KPIs and SLAs, including reporting.
Research users and stakeholders to uncover needs, pain points and opportunities. Evaluate services for usability, accessibility and effectiveness. Create journeys, service maps, prototypes and tangible design solutions.
Lead end-to-end service design activities, from discovery through implementation and delivery. Design and shape digital services around user needs and business objectives. Apply GDS standards, accessibility requirements and inclusive design principles.
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Abram, UK