Lead, manage, and grow a team of high-performing CEMs. Set clear goals and expectations, provide mentorship and coaching, and support career development. Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded.
Help define and drive Figma’s corporate storytelling strategy end-to-end, from narrative development to execution across channels. Move beyond traditional PR to create integrated campaigns that cut through across media, owned platforms and executive communications.
Set the strategy: Define the role video plays across brand, social, editorial, product launch, community, and event moments. Own the format architecture and the prioritization framework that decides what we make and what we pass on.
Build the narrative framework executives across the business use to tell Figma's story, and their own. Work with our comms team on media strategy, and bring sound judgment to messaging and channel selection.
Build and provide ongoing system architecture and design reviews to ensure our Order-to-Cash processes are best in class. Identify opportunities for configuration, integration, and process improvements across the Order-to-Cash and Revenue Recognition space.
Provide direct support to our VP of Growth Marketing and our Director, B2B - Growth, Strategy, & Ops and the Growth Marketing team by attending leadership meetings, tracking agendas, capturing action items and following up on progress, heavy calendar management, inbox…
Manage the adoption journey for a portfolio of large, commercial and enterprise customers. Understand customer goals and success metrics, and use product data to inform proactive engagement strategies.
Own and drive best-in-class UX and visual design across Figma’s marketing websites, from concept through prototype and production.
Create compelling content that showcases product design and development processes, methodologies, and thinking. Develop narratives around new product features that highlight the design decisions and user problems being solved.
Assist VPs (Talent and Workplace & Real Estate) with calendar, travel, meetings, tasks, notes, emails. Serve as a strategic partner to the VPs and their leadership teams, with a focus on team cohesion, operations, and planning.
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New York, USA