Advocate for Payload : Promote Payload and the Payload + Figma integrations to developers inside and outside Figma.
Own evaluation research for priority AI Research workstreams. Define quality criteria, design studies, analyze results, and recommend actions. Build rubrics, representative evaluation datasets, benchmarks, and quality thresholds that reflect user needs and expert design judgment.
Identify where Figmates need better customer understanding. Choose opportunities where an internal product can make a meaningful difference. Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions.
Help Figma grow and innovate by delivering strategic research and recommendations and materially influencing the vision and strategy for Figma Design. Partner closely with product leaders to identify opportunities, generate strategy, and define success.
Scope and run focused research in quick sprints, using sound methods to answer the questions most likely to change a product decision. Turn findings into specific recommendations a designer or PM can act on, working through tradeoffs and helping the team put them into practice.
Partner with the CIO and senior leaders as a trusted advisor on organizational effectiveness, leadership, and talent strategy.
Manage, mentor, and develop a growing team of recruiters. Collaborate with Sales leadership to understand business needs and align recruiting resources accordingly in in order to achieve goals.
Identify and size opportunities to improve customer outcomes and operating efficiency. Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop. Develop trusted measures, including cost per support interaction.
Drive alignment on KPIs and key metrics to monitor business performance, drive growth initiatives, and provide visibility into operating performance. Build annual operating plans, quarterly, and monthly financial forecasts.
Serve as the principal architect of our scaled partner program by combining traditional partner management with robust program management to create repeatable blueprints and establish and execute on operational frameworks to drive growth with and through our product partners.
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