Assistant General Manager

RATP
Dev USA - Your future. Our destination.

We
are transit. We make distances feel shorter and bring people together. We are a
community.

Do
you see yourself finding solutions to make distances feel shorter? Are you
seeking to make an impactful difference and where you bring people together? If
so, come join our team where you are part of a community, not just an employee.

At
RATP Dev USA, we seek to foster a culture where people feel valued, where their
voices are heard, and their needs are a priority. We value diversity and
inclusion, as well as people who are collaborative and seek solutions that make
an impactful difference within our teams, the company, our clients, and the
communities we serve.

Our
RATP Dev USA Safety Culture prioritizes the well-being of our employees,
clients, passengers, and communities we serve. They are the heart of our
business and ensuring all can return home to their families and friends safe
and without injury is what we strive to do.

Through
our diverse cultural experiences, we bring innovative transportation solutions.
We possess a shared commitment and responsibility to our communities to provide
our operational expertise and services in leading quality and safety best
practices in everything we do with integrity, honesty, and sustainability.

Your future with RATP Dev USA:

Our
Core Values:

People:

People are at the heart of our business: employees, clients,
passengers, and the communities we serve.

Diversity:

We draw on experience across cultures, generations, and oceans to
encourage innovative transportation solutions.

Responsibility & Accountability:

We provide services steeped in
professionalism, integrity, honesty, sustainability, and accountability.

Quality:

Our operational expertise and
industry-leading best practices promote quality service and lasting
partnerships

Safety:

Above all, we are committed to safety and
security in everything we do

Our
destination:

To
develop and optimize public transit systems, but also to boost the economy and
quality of life, in order to make distances feel shorter and bring people
together. -Hiba Farès, President of the Executive Board.

This is for proposed new business in Marin County, CA.

This contract would begin July 1, 2027. The selected candidate will be expected to begin around April-May 2027.

Job Summary:

People are at the heart of our business. We lead by
example in promoting and ensuring we maintain a strong safety culture, where
strict adherence to risk mitigation and safety/security protocols of our
employees, passengers, clients, and communities is critical.

We are seeking a Customer-Centric Assistant General
Manager who can offer valuable insights into what a customer values and wants
from our company. A strong leader who
can make confident decisions on behalf of the General Manager. One who
communicates their ideas clearly,
presenting new concepts or directions, and leading with clarity and
transparency are essential to the role. As thought leaders and experts in their
field, the Assistant General manager must understand their market and know
their industry inside and out.

Critical
components:

• A
  highly conscientious leader who:
• Promotes a diverse and inclusive, positive,
  respectful, and healthy work environment.
• Prioritizes employee engagement and retention
  strategies.
• Offers professional, personal, and technical
  development to include continuous learning and mentoring opportunities.
• Partners with Safety, Risk and Continuous
  Improvement to implement process improvements to ensure compliance and drive
  excellence in all aspects of our operations.
• Execution of client’s service planning.
  Works with client to improve scheduling/blocking and recommends real-time
  scheduling adjustments based on service demands and/or disruptions.
• Develops and maintains effective working
  relations with teams, colleagues, the union, the public, medical and
  governmental agencies, elected officials, and board of trustees.
• Provides oversight, direction, and
  coordination of staff in the provision of cost effective, efficient, and
  reliable transit services within available and financial resources.
• Impeccable judgment and
  ability to make sound decisions in a fast-paced, dynamic setting
• Excellent
  written and verbal communication skills
• Executive-level
  presentation skills and ability to handle high-level client interactions
• Strong
  interpersonal, relationship-building, and negotiating skills

Essential
Functions / Process Responsibilities include the following: other duties may be
assigned as necessary:

• The Assistant General Manager of
  Administration shall have at least three (5) years of experience in the
  administrative phases of a transit organization.
• At a minimum, the Assistant General Manager
  of Administrative Services shall have a bachelor’s degree from an accredited
  college or university but may be substituted with five (5) additional years of
  fixed route transportation experience.
• Thorough
  knowledge of accounting practices and procedures.
• Ability
  to work under very limited supervision with positive results.
• Experience
  with MS Office products and accounting software preferred.
• Excellent
  written and verbal communication skills.
• Strong
  ability to perform and manage multiple projects at the same time.
• Ability
  to manage and organize work assignments, styles, and relationships with several
  respective managers.
• Ability
  to organize and prioritize tasks, manage time, and work without constant
  supervision.
• Strong
  written and oral communication skills.
• Ability
  to maintain a flexible attitude and approach to assignments.
• Ability
  to work well with bargaining labor unions.

Safety
& Compliance

• Works with all company and local team
  members to create a strong, vibrant, and engaging safety culture.
• Demonstrated
  knowledge and experience in coordinating transit safety and service delivery,
  field operations, labor relations, staff development, and collective bargaining
  negotiation skills in a union environment strongly preferred.
• Ensures compliance with local, state, and
  federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).

Leadership

• Excellent
  interpersonal and public communication skills.
• Demonstrated
  ability to manage a large and diverse workforce, especially in a unionized
  setting that requires intense attention to customer service and the customer
  experience.
• Demonstrated
  ability to manage people in operational and corporate support programs for a
  large organization.
• Ability
  to develop and implement strategic plans.
• Ability
  to effectively organize, access, and have produced a variety of written
  materials for different audiences and consistently meet deadlines.

Business
Acumen

• Demonstrated
  ability to budget, plan, and allocate corporate resources in a large
  organization.
• Demonstrated
  ability to exercise critical thinking, analysis, and managerial judgement.
• Ability
  to establish credibility and influence constituencies quickly. Demonstrated
  ability to lead the implementation of strategic and operational initiatives.
• Demonstrated
  skills in managing large, complex organizations that are multi-modal,
  decentralized, and use multiple technologies.
• Demonstration
  of intense commitment to customer service. Results orientation with a strong
  work ethic in a in a multi-tasking environment

Interpersonal/Engagement

• Demonstrated
  ability to partner and collaborate with a diverse staff, address complex or
  sensitive situations, to advance the goals and strategies of client.
• Demonstrated
  ability to inspire, create and establish effective working relationships with
  peers, staff, customers, and diverse constituents.
• Must have strong verbal and written
  communication that is clear, concise, and transparent, encouraging an
  “open-door” policy.
• Ability
  to communicate effectively with diverse audiences, including the media and
  external stakeholders concerning operation issues.
• Ability
  to establish and maintain productive working relationships with employees,
  subordinate managers, consultants, and the public, including those from
  culturally diverse backgrounds, the elderly, persons with disabilities, or
  other vulnerable populations.
• Ability
  to convey confidence and self-awareness regarding interpersonal and
  communication skills.

Leadership
Model for Success:

• Leadership:

Safety,
Building Teams, Performance Management, Developing Talent

• Business:

Business
Acumen, Strategic Visionary, Decision Making, Profitable Growth

• Interpersonal:

Trustworthiness,
Building Relationships, Influencing Others, Communication

• Wellbeing:

Managing
Stress, Work-Life Harmony, Mental Wellness

Professional
and Personal Development

Start
here and grow here. RATP Dev USA believes in promoting from within and
providing learning and development opportunities for our team members. We take
pride in preparing and developing future and existing leaders through our Grow
Our Own Development and Mentorship Programs.

When
you join RATP Dev USA, you will have the ability to build your skills and
knowledge in various areas through continuous learning (eLearning included) and
leadership workshops.

• Leadership
  Development
• Mentorship
  & Coaching
• Safety,
  Security, & Compliance Training
• Technical
  and Soft Skill Training
• And
  much more...

Benefits:

We
offer competitive compensation and benefits (which vary based on role,
location, and business), including medical/dental/vision, 401(k), and paid
holiday/vacation.

We
are an Equal Opportunity Employer & We Welcome Diversity to our Teams!