Copilot AI Solutions Architect

MAIN FUNCTION:

The Copilot AI Solutions Architect helps PNY employees and business teams use Microsoft Copilot and low-code AI agents in their daily work. You will design and build practical solutions, then help people use them well. That means finding good opportunities, building agents and workflows, running role-based workshops, and helping departments measure results.

This is a hands-on build and enablement role, not a tier-1 support role. You will own Copilot and low-code solutions at the department level. Work that needs Azure, pro-code development, or enterprise data integration goes to the AI Engineering and Platform team. You will work closely with HR, business leaders, IT, and Security, within approved technology and governance standards.

QUALIFICATIONS:

Education

• Bachelor's degree in computer science, information systems, engineering, or equivalent practical experience.

Experience

• 4+ years of experience in application development, business automation, technical consulting, or solution design.

• Demonstrated delivery of Power Platform solutions, including agents or similar conversational applications.

• Hands-on experience building agents in Microsoft Copilot Studio.

• Hands-on experience with Power Automate.

• Working knowledge of Microsoft 365 Copilot and how it applies to common business tasks.

• Ability to integrate solutions through standard connectors, REST APIs, and JSON.

• Understanding of generative AI concepts, including prompting, grounding, retrieval, limitations, and human oversight.

• Understanding of authentication, role-based access, and secure handling of business information.

• Ability to write test scenarios and check agent responses against business acceptance criteria.

• Ability to turn business needs into clear technical designs.

• Strong facilitation, presentation, and coaching skills.

• Ability to explain technical ideas in plain business language.

Knowledge, Skills & Abilities

• Experience with Power Apps, Dataverse, SharePoint, and Teams as part of business solutions.

• Familiarity with Power Platform environments, solutions, connection references, and deployment practices.

• Basic scripting skills, such as PowerShell, Python, or JavaScript.

• Experience with Microsoft Graph and custom connectors.

• Experience connecting low-code solutions to ERP, CRM, or enterprise data platforms.

• Experience with Power Platform administration, governance, or Center of Excellence practices.

• Familiarity with Git and automated deployment of Power Platform solutions.

• Experience building a champion network or running a technology adoption program.

• Microsoft certifications such as PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), or Copilot Studio credentials.

WORKING CONDITIONS:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

KEY RELATIONSHIPS:

• HR, business leaders, IT, and Security

DUTIES AND RESPONSIBILITIES:

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To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business discovery and solution design

• Work with business teams to understand their processes, repetitive tasks, information needs, and operational challenges.

• Turn business requirements into practical Copilot use cases, low-code agents, and automated workflows.

• Choose the simplest approved option for each need: built-in Copilot features, a Copilot Studio agent, workflow automation, or referral to AI Engineering for a custom solution.

• Document solution designs, data dependencies, access requirements, user interactions, and acceptance criteria.

• Design reusable patterns that other departments can adapt.

Low-code agent development

• Build and configure agents in Microsoft Copilot Studio.

• Build Power Automate flows for agent actions, approvals, notifications, and business processes.

• Connect agents to approved knowledge sources, enterprise applications, and business data using supported connectors and APIs.

• Configure conversation flows, instructions, knowledge retrieval, fallback behavior, and handoff to a person.

• Build in human review and approval wherever an agent recommends or starts a business action.

• Design agents with credit consumption and running cost in mind.

• Test agent responses and workflows for accuracy, usability, permissions, and exception handling.

• Maintain solutions through development, testing, deployment, and ongoing improvement.

Adoption and employee enablement

• Support and deliver learning programs designed based on role, AI Champions, and Citizen Developer tracks, in partnership with HR.

• Run demonstrations, workshops, office hours, and hands-on coaching using examples from each department.

• Help employees write effective prompts and check AI-generated output critically.

• Create reusable guides, examples, and training materials.

• Find and support AI champions in each department.

• Help business leaders choose suitable use cases and drive adoption in their teams.

• Collect feedback and remove barriers to effective use.

Governance and continuous improvement

• Work with IT and Security to apply approved access controls, data policies, and environment standards.

• Inventory the existing Copilot Studio agents, then consolidate or retire them as needed, and make sure every production agent has a named owner.

• Maintain records of agent ownership, data sources, permissions, support contacts, and release history.

• Follow established processes for solution review, testing, and deployment.

• Monitor usage, feedback, response quality, workflow failures, and credit consumption.

• Measure outcomes such as time saved, less rework, better accuracy, and user satisfaction.

• Improve solutions based on evidence from real business use.

Required qualifications

Technical skills

• Hands-on experience building agents in Microsoft Copilot Studio.

• Hands-on experience with Power Automate.

• Working knowledge of Microsoft 365 Copilot and how it applies to common business tasks.

• Ability to integrate solutions through standard connectors, REST APIs, and JSON.

• Understanding of generative AI concepts, including prompting, grounding, retrieval, limitations, and human oversight.

• Understanding of authentication, role-based access, and secure handling of business information.

• Ability to write test scenarios and check agent responses against business acceptance criteria.

COMPENSATION:

The base salary range for this position is $120,000.00 to $155,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW:

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.