Head of Care Delivery

Lead care delivery and the team supporting coaches at a growing digital health services company. You will be accountable for client outcomes, coach and client satisfaction, and retention, while building systems that help practitioners deliver effective, consistent care.

• Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.

• Translate evidence-based care protocols into practical training, workflows, and quality reviews with clinical partners.

• Lead and develop the coach success function, including its managers and frontline teams.

• Design compensation, client allocation, career progression, and recognition systems that align practitioner success with client results.

• Strengthen coach selection, evaluation, performance management, and feedback practices.

• Partner with Product and Engineering to shape, implement, and evaluate service improvements.

• Use data, AI, and automation to improve training, quality review, and support while maintaining strong human relationships.

On-site in New York, New York, United States.

• Seven to 20 years of experience in strategy, operations, workforce leadership, or general management, including operating experience at a high-performing company or startup.

• Direct ownership of the supply side of a marketplace or distributed service workforce, with a record of improving retention, service quality, customer experience, or outcomes.

• Experience designing workforce systems such as hiring criteria, incentives, compensation models, performance management, training, or operations.

• Strong people leadership, including developing managers and building trust with frontline teams.

• Analytical skills and hands-on experience with data modeling, quantitative analysis, cohort and experiment interpretation, and turning findings into operational improvements.

• Experience with SQL, Excel or Google Sheets, and AI/ML tools, including AI-enabled workflows.

• Background in digital health, virtual care, fitness, nutrition, wellness, or behavior-change services is valuable.

Base salary: $200,000 to $240,000 annually. Visa sponsorship is available.