Salary guide
| Measure | Annual pay (USD) |
|---|---|
| 25th percentile | $135,000 |
| Median | $165,000 |
| 75th percentile | $195,000 |
| Lowest listing | $100,000 |
| Highest listing | $500,000 |
| Listings counted | 99 |
| Country | Currency | Listings | Median pay | Middle half |
|---|---|---|---|---|
| United States | USD | 81 | $168,000 | $135,000 to $195,000 |
The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.
Reporting to the Director, Customer Success, the Strategic Customer Success Manager plays a pivotal role in maintaining and growing customer health and revenue by aligning customer needs, product capabilities, and evolving use cases.
Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
Execute the scaled Enterprise customer success strategy developed by leadership. Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model.
Join our team and be at the forefront of innovation and creativity. Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster.
As the manager of the Scaled Customer Success team, you will improve our Scaled Customer Success motion, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture for the team.
As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne's platform, advance their security programs, and achieve meaningful business outcomes.
This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!
Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner.
At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes, no code needed.
Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily. This team is dedicated to equipping every customer with the necessary resources to achieve rapid value, regardless of their background or expertise.
Manage existing and new enterprise accounts with your SAE through shared account plans and clear ownership. Join qualified deals before scope and service commitments are finalized to validate outcomes, readiness, and post-sale expectations.
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and build a customer success function that brings customer insights directly to the product team.
Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners. Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.
Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations.
We're hiring a Customer Success Manager! You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform. In this position, you will be responsible for:
Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team.
Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations.
Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
We're looking for a Senior Technical Account Manager - Customer Success to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities.
We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in how we support the industry and Customer Success is an essential part of this equation.
As an AI Success Architect, you’ll help enterprise customers answer that question and turn Asana’s AI capabilities into measurable business results.
The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories.
The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories.
The Select Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value…
As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise relationships, ensuring long-term health, churn prevention, and expansion within your assigned portfolio of ~20 accounts.
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
You'll be joining our Carta Law Customer Success (CS) team. We manage the full client lifecycle — from welcoming new clients through onboarding to building deep, lasting relationships with established fund managers and their legal teams.
Drive and influence the full renewal and expansion sales cycle. Serve as an advisor and role model for exemplary customer service. Balance autonomy with effective communication upwards. Act as a regional/segment owner and escalation point for relevant matters.
Drive and influence the full renewal and expansion sales cycle. Serve as an advisor and role model for exemplary customer service. Balance autonomy with effective communication upwards. Act as a regional/segment owner and escalation point for relevant matters.
Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better.
Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations.
Own our Tier 4 segment: ~100 accounts, through a pooled, one-to-many model. Build proactive motions that scale: onboarding sequences, feature-adoption campaigns, webinars and office hours, health-based plays, and renewal outreach.
Manage a book of roughly 20 to 35 Strategic customers, each above $100k in ARR, guiding them through onboarding, adoption, and long-term success. Link platform use to measurable business outcomes, and track results such as renewal rate and growth dollars across your book.
The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business.
Own a book of small businesses after they buy, keep them covered as they grow, and run the whole book with agents. A small business buys a policy and keeps moving. It hires its first employee, adds a truck, wins a contract that requires workers’ comp, opens a second location.
Global Relay is seeking a Senior Customer Success Manager to join our growing team in San Francisco.
Customer Success Director. Sales Engineering and Customer Success. Director Sales Engineering and Customer Success (Function). Regional Sales Director Asia Pacific.
The Customer Success Team Manager a strategic problem solver, overseeing a team of CSMs and driving the execution of department-wide initiatives.
The Senior Customer Success Manager has the opportunity to build meaningful relationships while managing an assigned book of Pacvue’s enterprise clients.
As a Senior Customer Success Manager for PAR Punchh Loyalty , you’ll own relationships with some of PAR’s largest and most strategic enterprise restaurant customers. This isn’t a reactive Customer Success role.
The median Customer Success Manager salary in our $100k+ listings is $165,000 a year, based on 99 live USD listings. The middle half of listings pays $135,000 to $195,000. These figures cover only listings that publish a salary of $100k+ or more, so they sit above pay for Customer Success Manager roles overall.
Individual $100k+ Customer Success Manager listings range from $100,000 to $500,000 a year. The 25th percentile of listing midpoints is $135,000 and the 75th percentile is $195,000.
The companies with the most open $100k+ Customer Success Manager listings are Harvey (15 listings, median $173,000), Anthropic (9 listings, median $233,000), Samsara (8 listings, median $137,000), SpaceX (4 listings, median $173,000) and OpenAI (3 listings, median $205,000).
The figures come from the salary ranges employers publish in their own job listings, collected from company career pages and applicant-tracking systems. Each listing counts once, at the midpoint of its range. Only USD listings go into the headline figures, and listings that are closed or stale are removed. The data was last refreshed on November 13, 2026.
Yes. Each listing is tagged remote, hybrid or on-site, and remote roles carry a region (US only, EMEA, APAC or global), so you can filter the live job list to the arrangement you want.
United States
Canada
